Return Policy:

We accept returns for most items within 30 days of delivery.

To be eligible for a refund, returned items must meet the following conditions:

• Items must be in new, unused condition and returned in their original packaging.
• CDs, vinyl records, cassettes, and DVDs must be unopened and still sealed in their original plastic wrap.
• Clothing must be unworn and unwashed.
• Some items are non-returnable (see Non-Returnable Items below).

How to Start a Return:

Unopened or Unused Items

To return unopened or unused merchandise, please submit a support ticket with your order number and the item(s) you wish to return. We'll provide return instructions once your request has been reviewed.

Defective or Damaged Items

If your order arrives damaged or defective, please submit a support ticket with:

• Your order number
• The item name
• Photos of the damage

We'll review your request and work with you on a replacement or refund.

Print On Demand Items

Items marked Print On Demand or Ships Separately are made to order and begin production shortly after your order is placed.

Because of this, we cannot cancel, modify, exchange, or refund these orders due to incorrect sizing, buyer error, or change of mind.

If you receive a defective Print On Demand item, please submit a support ticket and we'll be happy to assist.

Exchanges

We do not offer direct exchanges.

If your item qualifies for a return, you may return it for a refund (subject to this policy) and place a new order for the replacement item.

Undeliverable Packages

If a package is returned to us because:

• an incorrect shipping address was provided,
• it was not claimed from customs, or
• it was not picked up from the local carrier,

we'll contact you to confirm your shipping address and arrange payment for reshipment.

If you choose not to have the order reshipped, eligible items will be returned to inventory and refunded. Original shipping charges are non-refundable.

Import Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees charged by your country's customs agency.

These charges are the responsibility of the customer. Bit Bot Media is not responsible for customs fees, import duties, or taxes. Please check your country's import policies before placing an order.

Non-Returnable Items

The following items are not eligible for return or refund:

• Apparel showing signs of wear or use
• Opened CDs, vinyl records, cassettes, or DVDs (unless defective)
• Downloadable digital products
• Items not in their original condition, missing parts, or damaged due to customer handling
• Final Sale items
• Clearance items
• Print On Demand items

Cosmetic Damage Policy

Minor cosmetic imperfections that do not affect functionality or playability are not considered defects and are not eligible for return or replacement. Examples include:

• Cracked CD cases
• Seam splits
• Corner dings
• Small creases
• Minor shipping wear

Shipping Charges

Original shipping and handling charges are non-refundable.